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Terms & Conditions

Terms and conditions of Ecopower Heating website

Terms of Use All reasonable efforts have been made by Ecopower Heating to ensure that the information and material provided on this website is accurate at the time of publication. Whilst Ecopower Heating endeavours to maintain this website with up-to-date information, there may be occasional inaccuracies. Ecopower Heating reserves the right to adjust pricing and product specifications of all electric heating equipment without notice. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. Any links to other websites are provided for your convenience to provide further information. They do not signify that we endorse the website(s). You may not create a link to this website from another website or document without the permission of Ecopower Heating. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Liability Ecopower Heating accepts no liability for any direct, indirect or consequential damages, or lost profits, or other losses or damages of any kind, whether or not Ecopower Heating is advised of the possibility of such damages that may occur as a result of using this website and the software or data that it contains. All written materials supplied by Ecopower Heating either in correspondence or published on the internet reflect opinion, and claims in respect of product specification and performance are approximate.

Installation For safety reasons, products such as electric radiators should only be installed by a competent person, in accordance with current regulations and the manufacturer’s instructions. Reference should be made to Part P of current Buildings Regulations for further information. Ecopower Heating recommends that the customer ensures that all items are received in full, prior to booking a qualified installer. Failure to do so, may result in additional costs for return visits, which Ecopower Heating cannot be held responsible for.

Ecopower Heating General Terms and Conditions

Pricing and ordering All list pricing from Ecopower Heating Ltd is for guidance purposes only and is subject to change without notice. All quotations are valid for a period of 20 days from the official quotation date. All customer orders require a valid quotation from Ecopower Heating Ltd in order to be processed and fulfilled. Quotations must be checked for accuracy and suitability by the customer before confirming an order.  Ecopower Heating accepts no responsibility or liability for incorrect orders.

All orders are subject to VAT at the prevailing rate. All special order requirements must be declared and agreed prior to ordering by the customer, failure to agree this prior to the order (and detailed in the quotation) will result in the order being invalidated and standard terms and conditions of sale will prevail.

Cancellation of orders Ecopower Heating Ltd reserves the right to cancel customer orders if the customer fails to adhere to the terms of the order in respect to payment whether in full or in part, or where there is a breach of the terms and conditions at point of sale/order. Customers can cancel an order up to 24 hours after Ecopower Heating Ltd has received the order, but must pay any applicable charges incurred by Ecopower Heating Ltd when a refund is issued. These charges may include, but are not limited to applicable card transaction fees and surcharges.  This does not apply to faulty or incorrectly supplied goods where your statutory rights are unaffected. In accordance with Distance Selling Regulations 2000, Ecopower Heating reserve the right not to offer refunds on telephone order, mail order, or  internet orders cancelled by the customer after a period of 7 days from the date of delivery to the customer. This does not apply to faulty or incorrectly supplied goods where your statutory rights are unaffected.

A bespoke goods order will be non-cancellable under the following circumstances:

I) The order is in transit for customer fulfilment

II) The order has been delivered, accepted, and signed for by a nominated recipient

Exchanges and rufunds of goods

Any adjustment, collection, or exchange of goods after the delivery has been carried out is at the expense of the customer. Any request to exchange goods or cancel an order must be made in writing to Ecopower Heating Ltd within 7 days of your original receipt of goods. Returned goods must be transported secured to a suitable wooden pallet by an agent that is approved by Ecopower Heating Ltd. Goods must be received by Ecopower Heating Ltd undamaged and complete, and in the original unopened packaging.

Delivery of orders Ecopower Heating Ltd takes great care to securely package every product that we ship to our customers using suitable packaging and using trusted logistics partners. Ecopower Heating Ltd indemnify their position of responsibility at point of shipping and by signing for goods the customer shall assume full responsibility for a consignment delivered to them by the logistics company. If a package or consignment appears to be damaged, this needs to be raised with the delivery representative at point of signature and rejected on these grounds. Ecopower Heating Ltd shall not be responsible or liable for any damages or shortfalls of consignments once signed for by the customer on the delivery note issued by the logistics company. Pallet delivery is carried out by a third party, who is contracted to deliver pallets to an address. This does not include the movement of pallets or items within a premises. Drivers are not insured or contracted to enter a premises for the purposes of handling goods. It is the responsibility of the customer to ensure that access to the point of delivery is available and free from obstruction. Timed deliveries must be agreed in advance and are subject to an additional charge.

Delivery notice periods All shipping times provided by Ecopower Heating Ltd are approximate and for customer guidance purposes only and shall not be grounds for order cancellation. All made-to order items will be delivered to the customer within a period of 20 working days, where possible. Ecopower Heating Ltd shall take reasonable measures to ensure that all orders are processed and fulfilled in a manner that is fair and reasonable.

Payment Terms and conditions All customer orders placed with Ecopower Heating Ltd require payment in full at the point of order unless otherwise agreed. Where applicable, a minimum deposit of 60% at point of order, with the order balance paid in full by the customer prior to the order being shipped to the customer. Full balance payment by debit card transaction does not incur and charge to the card holder. Payments by credit card transaction are subject to a surcharge of 2 percent net.

Guarantee All products supplied by Ecopower Heating Ltd are subject to the guarantees provided by the manufacturer. Ecopower Heating Ltd does not offer extended warranties on or above the direct agreements with these manufacturers. All returns must be authorised by Ecopower Heating Ltd prior to any returns being accepted. Returned items must be sent at the expense of the customer, and in the original packaging. Heavy items such as radiators must be returned on a pallet and marked with a returns reference number.

Ecopower Heating product warranty information Economiser Electric Radiators are manufactured to our specification by a third party. Economiser Radiators come with a 30-year limited warranty from the manufacturer, this warranty comprises the following: 30-year warranty on outer steel and powder coated surface, 2 year warranty on electrical components within radiators, 30- year warranty on heat cell components within radiators 2 year warranty on wireless thermostat controllers. Heated towel rails supplied by Ecopower Heating are guaranteed against defect for a period of 5 years. Vantage Radiators are guaranteed for a period of 2 years.*Warranty claims are subject to transport and handling charges. Faulty items returned to Ecopower Heating for inspection must be appropriately packaged and marked with a returns reference number.

Jurisdiction These terms and conditions are subject to UK law in England and Wales. The customer on placing an order with Ecopower Heating Ltd automatically accepts these terms.

All enquiries should be made in writing to: Customer Services, Ecopower Heating Ltd, 252 High Street, Aldershot, Hampshire GU12 4LP or please email us with your enquiry to:

Nationwide delivery to England, Scotland and Wales.

Aberdeen Bangor Bath Birmingham Bradford Brighton and Hove Bristol Cambridge Canterbury Cardiff Carlisle Chester Chichester City of London Coventry Derby Dundee Durham Edinburgh Ely Exeter Glasgow Gloucester Hereford Inverness Kingston upon Hull Lancaster Leeds Leicester Lichfield Lincoln Lisburn Liverpool Londonderry Manchester Newcastle upon Tyne Newport Norwich Nottingham Oxford Peterborough Plymouth Portsmouth Preston Ripon Salford Salisbury Sheffield Southampton St Albans St Davids Stirling Stoke-on-Trent Sunderland Swansea Truro Wakefield Wells Westminster Winchester Wolverhampton Worcester York

  • Did You Know?

    White radiators with plastic end panels turn yellow!

    As the plastic is exposed to continuous heat, it ages fast - turning from white, to a yellow shade. The plastic also becomes brittle, causing serious reliability issues.

    All Ecopower Heating Radiators are built to last, with no plastics used in radiator bodies, or end panels. Your Ecopower Heating radiators will look as good as new for many years.